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Flexible 360 Degree Managed Service
Ensures Successful Assessment
of 700 Leaders
Leaving the technical admin of 360 assessments to the experts
pays off handsomely
Home delivers improvements to communities, provides homes for those who may struggle to get them and offers care and support services to vulnerable adults. Home colleagues feel that by making a difference locally, providing excellent customer and client service and being flexible and adaptable, they will meet the needs and demands of the people who live in the neighbourhoods they serve.
Home needed to needed to introduce and promote a consistent 360 degree feedback process as a development tool for the leadership community in the organisation.
“The main mechanism for 360 degree feedback is using questionnaires so when deciding on how to draft our questions we decided to use our existing leadership profile – the leadership competency framework” says Kristina Henry – Leadership & Management Development Manager at Home.
An online 360 degree leadership and management development assesment was the prefered methodology and Home selected SurveyShack because of its considerable experience in the field of 360 degree asessments and the flexibility of the technology and support team.
An online leadership and management appraisal system not only streamlines the entire assessment process; the simple method of responding electronically also helps boost management participation and thus helps to maximise response rates.
It is possible to carry out leadership and management appraisals using a single self assessment questionnaire, but more and more organisations are turning to a 360 degree appraisal approach. This considerably enhances the view of each manager’s development needs as feedback is also provided by their professional colleagues. These additional 360 assessors can be made up of any combination of line managers, peers, direct reports or even external associates such as customers and suppliers.
The 360 degree feedback approach therefore brings consistency and much greater transparency to the way in which leaders are appraised. The SurveyShack system deploys questionnaires electronically via an invitation email or as a hard copy of the questionnaire, then tracks and sends reminders to all respondents who haven’t responded in the timeframe required. It receives and collates all responses automatically and can then report on the results in whatever way is required. Entire organisations can be appraised in only a matter of weeks.
SurveyShack's Managed Service is made up of a specialist team who can design and manage an entire project, as well as engage with clients at whatever stage of the project that is required. Whether it is from the very outset in a project and/or questionnaire design consultancy capacity, or as a technology service provider during the ‘live’ survey stages, SurveyShack's managed service team can assist with the management of all types of feedback projects.
“We had challenging time scales and volumes and the Managed Service was the best option for us with regard to these demanding factors.”
As well as providing simple yet highly insightful reports on all individuals as they are assessed, the SurveyShack team has also assisted with the subsequent analysis of all feedback data. This has provided Home with organisation-wide views of any leadership development needs, and highlighted the strengths and best-practice areas that can be further built upon.
"Since the completion of the assessment, we have managed to put together a profile of our leaders at various levels and their respective effectiveness against the competencies within the leadership profile"
By using SurveyShack's Managed Service 360 degree appraisal process Home has been able to assess all 700 leaders efficiently and consistently. The platform to re-assess on an annual basis and thus be able to benchmark shifts in leadership performance is now in place and ROI on training and development from individual through to organisational level will now be easy to track.
“SurveyShack is extremely flexible and efficient, great value for money and very responsive.”
SurveyShack's Managed Service team enabled the project to be run professionally and efficiently, and the information gathered was hugely valuable in achieving the desired objectives for Home.
Tags: 360, Performance Management, Leadership and Management, Training and Development
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Case Studies 
