Cati Research - Telephone Questionnaire

SurveySpeak

SurveySpeak is an exciting new integrated telephone questionnaire (Cati Research) tool which allows you to offer your respondents the choice between responding to your questionnaire electronically, or via telephone. Exactly the same questionnaire can be used and the two types of responses are automatically collated into the one survey report. Multichoice responses are converted and logged, as in an online survey, whilst actual voice recordings of narrative responses can be listened to with a simple mouse-click within the report also.

During set-up, you can choose between letting the system generate the questions directly from text using the revolutionary new voice conversion process, or pre-record the verbal files using your preferred voice – possibly a celebrity voice! Making changes to the survey takes merely minutes (when using the automatic voice conversion) and therefore provides for quick changes to capture instant feedback on any new situation.

Typical Applications for the SurveySpeak Telephone Questionnaire (Cati Research)

• Customer satisfaction - immediate insight via email, web or freephone number
• Customer complaints calls - can run 24/7 completely automatically
• Topical issues feedback - hear the actual voice responses via your computer
• Opinion polls - fast feedback verbally and/or via electronic responses
• Suggestion Box - alternative means of encouraging suggestions for improvement
• Recruitment - automated applications for advertised positions
• Pitching - research your client's market and 'play back' the voice of their customer

SurveySpeak Main Features

• Choice of the standard system voice or your own unique recorded voice
• Narrative responses are recorded and can be replayed simply by clicking on a web link
• Transcription service available also
• Multi choice responses captured automatically and reported on just like an online survey
• Responses to the same survey received via telephone and online are reported on together
• Changes to the questionnaire content can be carried out in only moments

Benefits of using SurveySpeak for Cati Research
SurveySpeak takes voice recognition and conversion to an entirely new level. With significantly lower set-up costs and the ability to make fast changes to the content and format of the survey, instant feedback on changes to situations can now be carried out using telephone surveys as well as online – all in the one project, from one supplier.

Considerably more effective and flexible than traditional CATI research and IVR systems, SurveySpeak Cati Research therefore offers much more at a fraction of the cost.

What typical costs are involved in Cati Research?
The cost of telephone questionnaire solutions vary for every project. If you’d like to share your ideas so we can advise you on the cost options, please contact us or call 0808 909 8035. For more information also visit our Mobile Phone Survey page.