Customer & Staff Commitment, Loyalty and Attitude Monitoring (CEI) - Employee Opinion Surveys

Studies have proven there is a causal link between staff attitude and loyalty and customer attitude and loyalty. Not only therefore can carrying out a study on either or both prove very enlightening for managers in today’s highly competitive markets, the data provided can also be used to pinpoint the causes of high staff turnover - which can be a very costly overhead expense if not managed carefully.

Through experience with the development of the SurveyShack Customer Experience Insight (CEI) process, numerous tools are available to assess staff commitment and loyalty.

Starting with ready made staff commitment and loyalty questionnaire templates, users can easily adapt these to the unique requirements of the organisation and deploy them to target staff via email*. The respondents complete the questionnaire on their computer screen whereupon the data is immediately collated and available to review ‘live’ during the survey. Reminders can be sent out to those who have not responded within an acceptable period of time then once the survey closes, all data can be analysed in detail prior to generating reports and downloading to MS Word or Excel if required. Custom reports can also be designed by the SurveyShack team of HR tools specialists if required.

The look and feel of the questionnaires can exactly match your own company branding and flexible reporting ability ensures the results of the survey are presented in precisely the format required by the QA system.

Clients can let SurveyShack run the entire project using the Managed Service or manage their analysis directly using the SurveyShack Pro Account or White Label packages. Truly integrated systems with special reporting and data integration features can also be provided for using our team of Corporate Solution design specialists

Benefits of using SurveyShack for your Commitment and Employee Opinion Surveys:

• Your own look and feel branding – the system appears to be your own in-house resource but without all the internal IT, system and data management issues
• Flexible platform – add to or modify the system at any point to continue to further enhance the reported information
• Live data – instant availability to information providing opportunities to quickly identify any high priority issues and manage the deployment of reminders to maximise response rates
• You choose how involved you want to be – let SurveyShack do all the work for you or create and manage your benchmarking activity directly

What typical costs are involved?
The cost of setting up your commitment and loyalty studies depends on the design of the questionnaire, volume of data that is likely to be captured and whether there are any special reporting requirements.

If you would like to discuss any of our solutions or products, please click here to contact us or call free on 0808 909 8035.