Quality Assurance (QA) and Control (QC) Feedback Solutions

Quality Management is based on the fundamental requirement that the customer must be satisfied with the goods or services provided. Measuring this customer satisfaction must therefore be regular and continuous so that the quality system can attend to any variances from the defined standard.

The data that is accumulated from this activity of course holds great value in terms of being able to audit the feedback provided by customers, and in terms of being able to check on the operation of the feedback system itself. This data is also laden with continuous improvement information which if analysed in depth can provide highly valuable business management insight.

Carrying out quality feedback surveys using the SurveyShack online platform offers many benefits to accredited quality organisations. Whether you want to have full control over the management of the quality system feedback function, or wish to outsource this, the SurveyShack team of specialists can cater for varying degrees of involvement according to that which best suits your business environment.

Using the SurveyShack online survey technology all quality feedback data can be obtained very quickly and efficiently, providing quality systems management with the opportunity to react swiftly to variances and rectify issues if required. Where a paperless feedback system can be implemented, the speed and efficiency benefits are multiplied substantially also of course.

Some of the QA feedback solutions our technology is used for include:

• ISO 9000, 9001:2000 surveys
• Safety Studies
• Customer satisfaction surveys

If you would like to discuss any of our feedback solutions or products, please contact us or call free on 0808 909 8035.