ISO 9000, 9001:2000 Survey Template Soultions

Complying with the requirements of the ISO Quality Assurance (QA) system involves demonstrating that customer satisfaction surveys have been carried out. An easy to use and effective feedback system such as the SurveyShack online questionnaire based survey tool ensures these requirements can be met very cost effectively and with relatively little effort.

Using either a ready made ISO 9000 survey template, or by creating your own unique QA system customer satisfaction questionnaire, you can deploy directly to customers via email* and as they respond, the data is automatically collated and available to view ‘live’ online prior to analysis and downloading it as a csv file directly into MS Excel or Word.

The system caters for the sending out of reminders to ensure the maximum possible response rate is achieved and once set up, only requires a small amount of effort to repeat as often as is required by the quality management system.

The look and feel of the questionnaires can exactly match your own company branding and flexible reporting ability ensures the results of the survey are presented in precisely the format required by the QA system.

Clients have the option of outsourcing all the QA survey work using the SurveyShack Managed Service or managing their own QA feedback processes directly using the SurveyShack Pro Account or White Label packages. Truly integrated systems with special reporting and data integration features can also be provided for using our team of Corporate Solution design specialists.

Benefits of using the SurveyShack ISO 9000 Survey system:

• Your own look and feel branding – the system appears to be your own in-house resource but without all the internal IT, system and data management issues
• Flexible platform – add to or modify the system at any point to continue to further enhance the reported information
• Live data – instant online availability to data providing opportunities to follow-up with issues of concern or to identify and reward those responsible for exemplary customer service
• You choose how involved you want to be – let us do all the work for you or create and manage your own QA feedback activity directly

What typical costs are involved?
The cost of setting up your QA feedback system depends on the volume of data that is likely to be captured.

If you would like to discuss any of our solutions or products, please contact us or call free on 0808 909 8035.