CRM Data Management & Online Feedback System

CRM requires sound data – obtained as directly from the customer as it can be and as recent as possible. Acquiring Customer Satisfaction Survey data, Enterprise Feedback Management data, Customer Experience Management data and Market Research Survey data using a common feedback and reporting platform vastly improves the efficient and effective management of this data, providing the perfect interface between the externally acquired data and the internal CRM systems of the organisation.

The SurveyShack online feedback system is perfectly suited to the uniform gathering of essential customer related data and the integration of this into virtually any CRM system. Whether you require a fully automated data integration process or you require control over the data these feedback actions provides and how it is analysed and reported on prior to integration into your CRM system, the SurveyShack platform can be adapted to your organisation’s specific needs.

The SurveyShack system can also be used to simply manage CRM databases using our ready-made Data Management solutions.

Benefits of using SurveyShacks online feedback system for your CRM data acquisition and management:

• A totally adaptable tool – create unique surveys based on your organisations specific needs or use any one of our pre-designed templates
• You choose how involved you want to be – let us do all the work for you using our Managed Service or manage your own data acquisition using our Pro Account or White Label or let us design a fully integrated tool using our Corporate Solutions design expertise
• Secure and available 24/7 – all data remains available online via password secure login from any web-enabled computer worldwide.
• Data Management Solutions – use the same platform to cleanse and manage the CRM database as well as the acquisition of new CRM data

What typical costs are involved?
The cost of establishing a CRM data acquisition and management solution varies for every organisation and according the available budget.

If you would like to discuss our online feedback system in more detail, please contact us or call free on 0808 909 8035.