Quality Policy

SurveyShack.com Ltd seeks to continuously improve the quality and scope of the services and support it provides to all customers and stakeholders, through the continuous review and utilisation of technology and best practice business methods.

It strives, with staff commitment, to promote the best and highest quality standards of provision across its work, developing and utilising rigorous systems and measurable criteria for ongoing improvement.

Our mission states the following:

"To be recognised as a centre of excellence for online feedback resources”.

This mission underpins all objectives in SurveyShack’s strategic development plan. In support of this purpose, SurveyShack will continue to make a commitment to quality as set out above. It has made and will continue to make important advances in the standards of customer service.

The clear priority in all improvement initiatives will be to enrich and enhance the quality of our online feedback tools and the user experience.

SurveyShack will strive to achieve consistency in quality across all aspects of its product development, sales, marketing and customer support, and will continue to set measurable targets to evaluate performance.

Quality Statements

SurveyShack’s commitment to quality is represented by five quality statements.

SurveyShack.com Ltd will:

1. Use effective quality assurance methods to establish, review, evaluate and continuously improve the services provided to meet the needs of customers
2. Plan and manage the resources of the organisation using appropriate. performance indicators, to achieve effective and efficient utilisation of online technology, systems and product development and to provide value for money for all stakeholders.
3. Provide systematic staff development to support employees in meeting agreed standards, and improving the service provided to customers.
4. Develop a customer-focused culture by involving staff and customers across SurveyShack in quality improvement projects in order to raise standards for the benefit of external and internal stakeholders.
5. Listen to and consult with its clients, staff, the community, strategic partners, professional/government agencies, employers etc to secure the achievement of the best standards of online feedback services and support.