Effective Service Monitoring Tools

Gauging the provision of service and reacting to customer feedback as quickly as possible can have a profound effect on the success and prosperity of any service provider organisation. More than simple customer satisfaction feedback, the provider of services needs to be able to capture customer feedback as soon after the provision of service as possible to obtain the most accurate impression and detail.

How this valuable data is managed and used to constantly improve the level of service being provided is where the SurveyShack Online feedback system can add tremendous value to a service provider organisation.

Using a range of simple deployment options (email, weblink or hardcopy questionnaires), service level feedback can be captured and reported on within only minutes of required. Using the online reporting tools, this data can be viewed ‘live’ and the accumulated data can also be used for trend analysis as well as inter-departmental or inter-company comparison – a very powerful resource, especially in highly competitive market sectors.

Benefits of using SurveyShack for your service level management

• Flexible deployment options – use hardcopy, email, web-link or even SMS text options to make it as easy as possible for cleints to give their feedback
• Fast – see responses come in ‘live’, spot issues or trends instantly and react swiftly
• You choose how involved you want to be – let us do all the work for you using our Managed Service or manage your own data acquisition using our Pro Account or White Label, or let us design a fully integrated tool using our Corporate Solutions design expertise
• Instantaneous comparison between other departments/sites- view the live online ‘league table’ status report to see how you compare with other parts of the organisation

What typical costs are involved?
The cost of Service Level feedback solutions varies for every organisation and according to the available budget.

If you would like to discuss any of our online survey solutions or products, please contact us or call free on 0808 909 8035.