Performance Benchmarking and Trend Analysis

Looking for first class performance benchmarking? Knowing how your franchise or local branch is performing relative to others can be one of the most effective means of ensuring continuous improvement when there is little time available to carry out regular studies of your performance.

By capturing customer feedback across the entire organisation using a common data acquisition system, client scoring information can easily be fed back to each branch or outlet and of course benchmarking against all other outlets is easily achieved.

The SurveyShack online feedback system is ideally suited to not only carrying our straight forward customer satisfaction surveys, it is also configured to provide organisation-wide reporting and benchmarking feedback – Live!

Clients are invited to provide their feedback electronically following the provision of their service or product and as this data is received across the whole organisation, individual branches, dealerships or franchisees can continuously monitor their performance relative to each other, live and via any web-enabled computer using secure username and password login access.

You can let SurveyShack do all the work for you using the SurveyShack Managed Service or manage all of your own performance benchmarking activity directly using the SurveyShack Pro Account or White Label packages. Truly integrated systems with special reporting and data integration features can also be provided for using the SurveyShack team of Corporate Solution design specialists.

Benefits of using the SurveyShack Performance Benchmarking System:

• Your own look and feel branding – the system appears to be your own in-house resource but without all the internal IT, system and data management issues
• Flexible platform – add to or modify the system at any point to continue to further enhance the reported information
• Live data – instant availability to information providing opportunities to follow-up with issues of concern, or to reward those responsible for exemplary service
• You choose how involved you want to be – let us do all the work for you or create and manage your benchmarking activity directly

What typical costs are involved?
The cost of setting up your performance benchmarking process depends entirely on the design and volume of data that is likely to be captured.

If you would like to discuss any of our solutions or products, please contact us or call free on 0808 909 8035.