Strategic Products
The flexibility of our technology makes it a perfect starting point for creating feedback and reporting systems for very specific needs. We refer to these as strategic products. We may partner with specialists in certain fields to create such applications or we create them specifically for customers who need them. Some examples of these are listed below. Please contact us if you have a very specific requirement that we might be able to help with. | Customer Experience Insight (CEI) CEI is a comprehensive assessment and analysis of an organisations customers experiences. Customer Experience is defined as "The emotional and psychological impact evoked in the customer by the experience of interacting behaviourally with the organisations people and services" CEI measures the external factors of service value, customer satisfaction and loyalty. It enables organisations to determine what their customer’s value most about them and what would drive them to remain satisfied, loyal advocates. |  | StressFreeWay™ is an Organisational Stress and Well-being, risk assessment appraisal process.
Through a comprehensive staff survey approach (electronically and/or paper based), StressFreeWay measures the types and levels of stress in an organization and identifies “hot spots” requiring urgent action. This ensures not only that you comply with HSE standards, but gives also gives you a greater depth of understanding through staff well-being analysis and a validated stress measurement. |  | Dashboard Company TNA Dashboard is a fully automated solution for company wide appraisals and training needs assessments (TNA). Built in templates that cover over 90 occupations with over 600 generic competencies. Custom organisation specific content and reporting options. Online or offline options. Status tracking and automated reminders ensure smooth project completion. |  | The Response Panel Predominantly a consumer research resource, we have access to over 3 million response panellists who offer up their time to give feedback on any relevant subject. Highly targeted lists can be pulled out of the panels resulting in lightning fast responses of a high quality allowing any organisation to informed decisions on important issues they face. Panel research is fast, reliable and growing very quickly. What do you want to know today? |  | CLCSurveys.com CLCSurveys provides extensive questionnaire creation, deployment, analysis and reporting to City Learning Centres (CLC's) across the country. One of the key elements of the Excellence in Cities (EiC) programme is the establishment of a network of school-based City Learning Centres (CLCs). There are over 100 CLCs operating in EiC areas across the country. These provide state-of-the art ICT-based learning opportunities for the pupils at the host school, for pupils at a network of surrounding schools and for the wider community. |
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Strategic Products 
