Introducing MobiSurvey

MobiSurvey is an exciting new integrated mobile phone feedback tool which allows you to offer your respondents the choice between responding to your questionnaire electronically, or via telephone or now via the web browser (WAP) on their mobile phone. Exactly the same questionnaire can be used for all types of deployment and the responses from each source are automatically collated into the one survey report.  

Making changes to the survey takes merely minutes and therefore provides for quick changes to capture instant feedback on any new situation.

MobiSurvey is perfect for those situations where the immediacy of a brief amount of feedback is important. Customer experience feedback as soon after the event as possible can make the difference between just good, and really great, service!

Typical Applications for MobiSurvey

• Preferential customer new product alerts
• Customer experience feedback
• Requests during live events
• Pre/post event feedback
• Quizzes
• Polls
• Plus many more…!

 
MobiSurvey Main Features

• Set-up is as quick and cost effective as online surveys
• Incoming data is available for immediate review
• Can run the same questionnaire as an online and/or telephone Survey
• Branding, look and feel customisation capability

Benefits of using MobiSurvey

• Branding, look and feel visually personalises the survey project
• Reaches respondents even while they are mobile
• Data integration with the same survey running online extends response rates considerably

With significantly lower set-up costs and the ability to make fast changes to the content and format of the survey, instant feedback on changes to situations can now be carried out using mobile phone surveys as well as online – all in the one project, from one supplier.

What typical costs are involved?

The cost of MobiSurvey solutions vary for every project. If you’d like to share your ideas so we can advise you on the cost options, please contact us or call 08000 1999 04.